Bookings and Cancellation Policy

We’re based in Scotland and there’s a reason why we’re surrounded by such beautiful green landscapes.  Whilst we have measures in place to ensure you have a successful experience at the bee school, we are sometimes at the mercy of the great Scottish weather.

Naturally, opening a hive in adverse condition upsets and angers the bees, not only will this be harmful to the bees, but they’ll also most likely have a few choice buzzwords and may bee even a sting or two to whoever is nearby.  It’s definitely an experience we’d rather we didn’t expose you to. We monitor the weather daily but can only make a judgement call up to 5 days in advance.

Bee Safaris
If we do need to cancel your Safari, we will notify you using the details provided at the time of booking and will offer you the option of a full refund or alternative date.

Two-day Weekend Bee School
Bee Schools will continue as scheduled, however there may be occasions where we may need to reschedule practical hive time to a date that suits the student.

Student Cancellations:
Bee Safaris

In event of a cancellation more than 5 days before your Safari, a refund of the ticket value minus a £5 admin fee per person will be given. Please note that a refund cannot be offered if a cancellation in made within 5 days or less to the Safari date. To cancel your Safari and claim a refund, please email us at thebeekeeper@thebeeschool.co.uk.

Sometimes life happens and there may be an unexpected need to reschedule your booking, reschedulling will only apply to following:

  • Only if there is space on your preferred reschedule date.
  • A reschedule is requested no less than 5 days prior to your Safari.
  • Tickets holders cannot request more than one reschedule.
  • Ticketholders who reschedule and then cancels a rescheduled date, will not receive a refund.
  • The Bee School cannot support any ‘on the day’ reschedules, this will be deemed as a ‘no show/cancellation’ and will not be subject to a refund.

Two Day Weekend Bee School
In the event of a cancellation, a refund of the following proportions will be awarded:

  • 1 month prior: a full refund, minus £10 admin fees.
  • 2 weeks prior: 50% refund, minus £10 admin fees.
  • 1 week prior: no refund.

Up to 2 weeks prior to your course, a free transfer to an alternative date will be offered (subject to availability) – however any transfer will result in any further refund being forfeited. Courses can only be transferred once. To claim a refund please email thebeekeeper@thebeeschool.co.uk.

Equipment
Where equipment is provided by The Bee School e.g Bee Suits, gloves, tools etc. it is expected that they be treated with all reasonable care. Where a case of neglect results in damage to the equipment, the students will be expected to reimburse The Bee School with the replacement value of the item.

How to claim a refund and complete transfers
Please email us at thebeekeeper@thebeeschool.co.uk to request transfers and refunds which will always be available within the durations listed above. Unfortunately, we are not able accept any last minute refund or transfer requests, whether by email or telephone, which occur due to unforeseen circumstances.

Alternatively, we can be contacted at our office: Claddoch Cottage, Gartocharn, Alexandria, G83 8NQ. Tel: 07964454128